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File: //var/www/bots/bot-pqr/core.class.log
[handleMsg]:  {
  type: 'text',
  from: '573144122146',
  to: '573222368646',
  body: 'hola',
  name: 'Gamers',
  pushName: 'Gamers',
  message_id: 'wamid.HBgMNTczMTQ0MTIyMTQ2FQIAEhgWM0VCMEE2NTdERTYzNzExQjFBRjcyRAA=',
  timestamp: '1767067657',
  host: '+57 322 2368646'
}
[QUEUE_SE_ENVIO]:  {
  ref: 'ans_94009b0f-0e46-4cf2-b380-0bd960173f05',
  keyword: 'key_c6bae079-67be-4a02-a218-ec7b62169282',
  answer: '__call_action__',
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[QUEUE_SE_ENVIO]:  {
  ref: 'ans_ea9796ea-7157-423a-9556-d6f64d846d40',
  keyword: 'ans_94009b0f-0e46-4cf2-b380-0bd960173f05',
  answer: '¡Hola! 👋 Soy *Diana*, tu asistente virtual 🤖 de *ENELAR E.S.P.* ⚡️.\n' +
    'Estoy aquí para ayudarte con todo lo relacionado a *PQRs* (Peticiones, Quejas y Recursos), *descarga de facturas*, *consumos*, *reportar fraudes* y *fallas en el servicio*. 💡',
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  refSerialize: '9e5dff44fea6b7cd4123e227114761c8'
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[QUEUE_SE_ENVIO]:  {
  ref: 'ans_11bf75b0-416d-4b1f-86d0-2853d78b8595',
  keyword: 'ans_ea9796ea-7157-423a-9556-d6f64d846d40',
  answer: '__call_action__',
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[QUEUE_SE_ENVIO]:  {
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  keyword: 'ans_11bf75b0-416d-4b1f-86d0-2853d78b8595',
  answer: '¿En qué puedo ayudarte hoy? 🛠️ Elige una opción para continuar:',
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[QUEUE_SE_ENVIO]:  {
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  keyword: 'ans_29204657-b0d1-4417-a897-765ae07cae20',
  answer: '__capture_only_intended__',
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